Today we’d like to introduce you to Romina Zain.
Hi Romina, thanks for sharing your story with us. To start, maybe you can tell our readers some of your backstory.
My name is Romina Zain. I was born in Argentina and I have lived in Florida for several years with my husband and my daughter. I have been a travel agent since 2016 and founded Magic Holidays in 2019.
From the beginning, my vision for our travel agency has been clear and passionate: to provide travel experiences comparable to Walt Disney’s unmatched quality standards. The magic and attention to detail that Disney infuses into every aspect of its creations has been the inspiration that has guided our agency.
Our travel agency was born with the premise of exceeding expectations and providing exceptional travel experiences. We are committed to not only organizing trips but also to creating unforgettable memories that will last in the hearts of our clients.
We have a team of over 70 passionate travel agents, whose dedication and knowledge are the backbone of our success. Each member shares the vision of providing exceptional service and strives to bring the magic of Disney to every itinerary.
Over the years, we have become one of the fastest-growing travel agencies in the industry. This achievement is a testament to the trust our customers have placed in us and the quality of the experiences we offer.
Would you say it’s been a smooth road, and if not, what are some of the biggest challenges you’ve faced along the way?
The global pandemic that shook the world not only transformed the way we live but also the way we experience travel. Our agency, like many others, faced unprecedented challenges.
The impact of the pandemic on our travel agency was profound and challenging, but it also allowed us to demonstrate our resilience and ability to adapt. Through mutual support and innovation, we managed to overcome this difficult period.
Now, we look to the future with determination and confidence, knowing that we have emerged from this experience stronger and better prepared to deliver exceptional travel experiences to our customers.
As you know, we’re big fans of Magic Holidays Travel Agency. For our readers who might not be as familiar what can you tell them about the brand?
Magic Holidays has become a fundamental pillar of tourism in the United States. Our agency has not only achieved a prominent position in the industry but has also managed to establish itself as a reference in terms of quality and excellence in service. We understand the importance of staying at the forefront of the tourism industry. That is why we use new technologies and social networks as essential tools to promote our offers and connect with our customers effectively.
The company is a member of recognized organizations such as CLIA, and IATA. We are also authorized by the Walt Disney Company and are a U-Preferred Diamond Agency at Universal Parks and Resort, all of which reflects our commitment to excellence in service and the safety of our clients. These quality seals distinguish us as an agency of trust and proven quality.
We are part of Travel Leaders and have affiliations with the most important shipping companies, such as Royal Caribbean, Carnival, and Msc.
The team that makes the difference: Our more than 70 travel agents are the heart of Magic Holidays. Their dedication, knowledge, and passion for tourism are what drive us to exceed expectations and create truly magical experiences for our clients. Each one of them provides a level of expertise that guarantees that each trip planned by Magic Holidays is an unforgettable experience.
Do you have recommendations for books, apps, blogs, etc?
Yeah. I have read some books that I consider have helped me in the business part to be able to build my role as CEO of Magic Holidays:
“The Disney Method: Walt Disney’s Principles for Leading Your Team” and “The Customer Rules: The 39 Essential Rules for Delivering Sensational Service” by Lee Cockerell.
Contact Info:
- Website: https://mhtravelagencyweb.com/en/
- Instagram: https://www.instagram.com/magicholidaysagency/
- Facebook: https://www.facebook.com/magicholidaystravelagency/
