Today we’d like to introduce you to Jie Douchet and Jean Douchet N/A.
Hi Jie Douchet and Jean Douchet, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers?
“Our company was founded in 2018 with the mission to deliver conversational AI-driven solutions tailored to the front office needs of small businesses. Initially balancing this venture alongside our careers, we made the decision to fully dedicate ourselves to Postbot in response to the evolving landscape during the COVID-19 pandemic.”
Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
Like all small businesses, you try 1000 things that don’t work but then at the 1001th try, you finally hit a sweet spot. I think in 2018, we were really in the forefront of AI so getting people to understand and be comfortable with it was a struggle.
We’ve been impressed with Postbot LLC, but for folks who might not be as familiar, what can you share with them about what you do and what sets you apart from others?
-Minority Certified Business
What We Do
At Postbot LLC, we help turn missed calls and texts into customers using AI receptionists. Businesses lose 10-30% of revenue due to mishandled or missed communications. Postbot captures these opportunities and reduces operational costs by 50-80%.
The Problem
Businesses face challenges managing phone calls and texts:
Small businesses often struggle with time-consuming voicemails, texts, and juggling calls with clients.
Large businesses spend significantly on call centers, often providing inconsistent customer experiences.
Customers expect fast, reliable, and personalized service. Missed or mishandled communications lead to lost revenue.
Our Solution
Postbot offers AI receptionists that answer calls, respond to texts, book appointments, and integrate with your existing systems.
Setup in less than 24 hours—no coding or technical expertise needed.
HIPAA-compliant and secure—we don’t share your data with third parties.
Customizable workflows to fit any phone system.
How It Works
Pre-trained AI Models: Our models are tailored to your industry and can trigger API calls at key moments.
Inbound Communication: We handle inbound communication across phone, SMS, email, webchat, and other channels.
Data Retrieval: Real-time API calls allow the AI to access your business systems for accurate responses.
Security: All communication is encrypted and secure.
Key Benefits of Postbot
24/7 Availability
Our AI answers calls, texts, and emails 24/7—even without internet access.
Human-Like Conversations
Fast and accurate responses using your company’s data.
Personalization
Conversation history, real-time API calls, and support for any language.
Main Industries We Serve
Healthcare
Book and reschedule appointments, send reminders, and answer patient inquiries.
Real Estate
Provide property details, schedule viewings, and update CRM records.
Hospitality
Manage reservations, offer personalized recommendations, and recognize returning guests.
Retail
Track orders, manage stock inquiries, and offer personalized support for repeat customers.
Available Integrations:
Postbot integrates seamlessly with:
Salesforce, HubSpot, Google Calendar, and Google Sheets.
Booking platforms like Calendly, Booking.com, and Amadeus.
Industry-specific platforms such as Epic, Cerner, MLS Systems, Yardi, and Shopify.
Pricing:
$99 per month
Includes 400 minutes of calls
One local phone/SMS number
Google Calendar, and Google Sheets integration
Pre-trained on your industry and data you share with us
Add-Ons:
Additional minutes: $0.25 per minute
Additional phone number: $15 per month
Custom voice: $99 setup fee + $15 per month
SMS Text messages cost 1 minute
Frequently Asked Questions:
1. How does the AI know what to say?
We train your AI using data from your website, social media, and help center. The AI is fine-tuned to handle support requests and customer inquiries.
2. What happens if the AI makes a mistake?
Our AIs are built on Small Language Models (SLMs), which focus on a narrow scope of knowledge and use pre-selected, vectorized data for responses.
3. What setup is required from my end?
Minimal effort is needed. If you don’t require custom integrations, we can have everything ready in under 24 hours.
4. How do I cancel the service?
Cancel anytime through the subscription menu in your admin dashboard.
5. How do I dispute a charge?
Email your invoice number to billing@postbot.us, and we’ll handle it.
Before we let you go, we’ve got to ask if you have any advice for those who are just starting out?
Don’t give it. Make sure you save enough to fund your life as the business for at least 2 years . Anything worth doing is not going to be easy.
Pricing:
- $99/month
Contact Info:
- Website: www.postbot.us
- Instagram: https://www.instagram.com/postbot.us/
- Linkedin: https://www.linkedin.com/company/postbot-llc
Image Credits
We actually would like to send a professional picture of us both but we need to schedule a photoshoot. I know Vivian has some resources we can use for the photoshoot.
