Today we’d like to introduce you to John Caruso.
Hi John, it’s an honor to have you on the platform. Thanks for taking the time to share your story with us – to start maybe you can share some of your backstory with our readers.
C&M Wood Flooring Center, Inc., has been in business since 1948. We have been going strong for 76 years and are now a family-run organization.
In the 1990s, my stepfather worked in my position as a salesman until 2010 when he purchased the company on May 10th, and the day he purchased the company is the day I started.
I worked as an office errand employee and now 14 years later, I am Secretary of the company and head of Management and Sales. We work with repeat designers and builders who we have had relationships with for decades.
We solely provide customers with hardwood flooring. It is pretty rare these days that flooring companies specialize in just one genre. We are not like the large box stores that carry tile, rugs, vinyl, etc. We are strictly hardwood flooring experts.
“Chances are you have walked on a floor that we have installed”.
Can you talk to us about the challenges and lessons you’ve learned along the way? Looking back, would you say it’s been easy or smooth in retrospect?
With all businesses, there are struggles; economic struggles, in-house struggles, employee struggles, vendor struggles, inventory struggles, etc.
However, with struggles, there are always solutions. Some solutions may not always be ideal, but the result of our company is to provide fair prices, excellent customer service, and superb products.
Our motto is that customer satisfaction is our main priority, and no job is too big or too small for C&M Wood Flooring Center, Inc.
Thanks – so what else should our readers know about C & M Wood Flooring Center?
C&M Wood Flooring Center Inc. is one of the longest and latest solely wood flooring companies in South Florida. With over 76 years of business, we are experts at wood flooring projects.
Being a family-run business is fantastic because the main employees of C&M truly care about the customers and satisfaction with our products and services.
We are known for being reliable, showing up when we say we will, and completing the project, which means all parties are happy and in love with their new hardwood flooring.
Our showroom boasts over 1,000 samples that I hand-pick; therefore, I stand by all of our products. And, if I do now have a brand in our showroom, I can most likely get it. With over 76 years in business, C&M has a long-lasting positive reputation, which helps new and old vendors gain our trust and business.
Before we let you go, we’ve got to ask if you have any advice for those who are just starting.
I say the word “professionalism” daily to new and old employees, as I feel that is the most important aspect of a business.
We are going into designers’ and builders’ projects and homeowners’ homes; being professional is what gains the trust of our customers.
Saying “the customer is always right” and believing it are two different things. Customers are spending their money and trusting contractors to provide a satisfactory product. The customer should be happy at all times during our projects.
Being professional from the moment they call to the final day on the job is the most important part of customer service and that is what the customer will remember and will call again for future projects.
Contact Info:
- Website: www.CMWoodFlooring.com
- Instagram: https://www.instagram.com/cm_wood_flooring_center/
- Facebook: https://www.facebook.com/people/CM-Wood-Flooring-Center-Inc/100057314055802/
- Yelp: https://www.yelp.com/biz/c-and-m-wood-flooring-center-deerfield-beach-2
- Other: https://www.houzz.com/professionals/flooring-contractors/c-and-m-wood-flooring-center-inc-pfvwus-pf~1888610683
