Today we’d like to introduce you to Christopher Noland.
Hi Christopher , can you start by introducing yourself? We’d love to learn more about how you got to where you are today?
My story started in Manhattan, New York City in 2002 when I became a real estate agent. This was back before unlimited minutes on cell phones, before social media existed, when Craigslist was brand new and most of our advertising was done in the New York Times or the Village Voice. I have watched technology shape and change this industry from then until now, and that front row seat to two decades of transformation is exactly what led me to where I am today.
I have been a licensed realtor in New York State, California, Washington State, and I currently hold a license in Florida. Over that time I watched agents drown in leads they never had time to follow up on. The fortune is in the follow up and everyone in real estate knows that, but almost nobody has the bandwidth to actually do it consistently.
That problem is what I am solving with Voice Factory AI at voicefactoryai.com. I build AI voice agents specifically for real estate agents so they never miss a lead again. I have inbound agents that answer calls around the clock and outbound agents that keep leads warm and re-engage contacts that may have gone cold. I am currently developing an agent that allows you to clone your own voice so it sounds like the actual agent speaking, with proper disclosure that it is an AI assistant as required in many states and countries. I offer integrations with major CRMs including Follow Up Boss, Salesforce, HubSpot and many more.
I have moved into AI full time with voicefactoryai.com and the momentum is building every day.
Would you say it’s been a smooth road, and if not what are some of the biggest challenges you’ve faced along the way?
The road has never been smooth. When I arrived in New York City, I wanted to be more famous than God, but instead I moved into a place where I found out they were going to get evicted within a week. I had no place to go. I had some money and some credit cards, but I was not going to pay their past due rent. I let them get evicted and I went and stayed on someone’s couch on the Upper East Side. He was kind enough to take me in. I slept on the subway, I begged for money at Port Authority to get bus tickets to go to work, I stayed in someone’s hotel in Times Square, and I eventually saved up enough money to get my own place in Midtown Manhattan that was not very pretty at that time, after getting scammed out of $8,000 on a room rental on the Upper West Side which took all of my money.
Getting an apartment in Manhattan, even at that time, was very difficult. It was actually cheaper for me to get the real estate license and get a job at a real estate brokerage to get the listing for the apartment. That was really my original intention, to find a place for myself to live.
The first couple of months of trying to do that job on commission was hell on wheels. I was going up and down stairs on the Upper East Side and the Lower East Side getting paid absolutely nothing, running all over the place to get keys. Finally I just said this is not for me, I need actual money. I wrote emails for somebody for a brief amount of time for extra money to survive, then I got a call one day from the agent I had been working with before. She said her personal assistant was quitting and she had a check for me. I went to get the check and she begged me to be her personal assistant. I said I would do both the personal assistant and real estate salesperson job, but I wanted $300 a week as a salary. She said nobody gets that. I said well then you can find someone else. She said OK. So with her I managed a team of probably 20 or more agents for quite a while, until I found out she was skimming my commissions and had unlicensed agents working underneath her. I calculated how much money she actually owed me and she decided she was not going to pay. I mentioned I would expose her to the IRS for hiding money in her eight year old son’s account. She didn’t care, but the owner of the company did when I told him I would go down to William Street and report them to the Department of State for using unlicensed agents. He said how much does she owe you, I told him, they cut me a check, I signed a nondisclosure agreement, and I moved on.
The financial crisis of 2007 took pretty much everything it could from me, including my grandmother. It was just not a good time. Real estate was dead. I went to work at the airport, got free trips, but could barely afford to enjoy myself. I had always wanted to go to Japan, so I bought one of those hundred dollar employee benefit tickets and flew there. It was amazing, like stepping into the future. I got back to New York and it just looked so old and polluted and dirty. I figured I was finally done there. Nothing had really happened for me to be honest, and there were substances there that I sometimes wish I had never bothered with. So I moved to Japan.
I ended up making a documentary called 3.11: Surviving Japan about the Fukushima nuclear disaster, the earthquake and tsunami of 2011. I was involved in the cleanup. Yoko Ono and Imagine Peace featured me and we put the movie out with all their support, which I really appreciated because I did it for the people who were in the disaster. I did not make any money off that film. I did it because I thought their voices needed to be heard and I wanted to know why the Japanese government was continuously lying to us about the nuclear disaster. I thought the whole world should know, but I learned something very harsh about the world: nobody cared. Not nobody, there were a lot of people who cared and a lot who supported it, but the mass public had no interest in what was going on in another country. I realized how selfish Americans really were because it is our earth that we share, but they do not see it that way. To them everything is about money. Hollywood wanted to know how much the movie would make and whether they could cut and splice it into something profitable. I said no. To get the movie into the news and into theaters I called AMC directly and made a deal with them for a limited run, which got into the news and gave some traction to the people involved in the disaster.
I moved back to the United States and got my real estate license in California. I worked in Los Angeles and I cannot say it was wonderful. It was not my first time living there. I think I have a bad romance with Los Angeles. I go there for three months, something bad happens, I leave. It has been a pattern. In 2018 I got tired of the United States again. Crime was bad pretty much everywhere. It was now commonplace that you could get assaulted or have your car stolen and nothing would be done about it. Society was slowly slipping away. So I decided to move to Europe. I wanted to move to Paris, but to do that I had to move to Germany first to get a visa in Europe, then get settled in Paris, which only took a few months at that time. I moved to Paris that winter and it was freezing. I took a tiny apartment with no view, just a brick wall. Slowly after four months Paris ground me down into the dirt. Instead of taking photos every day like I had imagined, I sat in the apartment until I decided to book a trip to Barcelona. Spring came in May 2019 and I got on the train. I had already loved the apartment and was so sick of Paris and its attitude, so I decided I was out of there and went to Spain. I spent three wonderful months there, but I did not have a Spain visa so eventually I went back to see my mother, and then the pandemic happened in Washington State.
I went to Orange County for a while, then Florida opened while California stayed shut down. I had always wondered what it was like to live in Florida, so I went to Sunny Isles Beach. I liked the condo I lived in and I liked living by the beach, but Miami is not the most friendly place. I think I met some of the rudest people on earth there. Everyone drives like they are crazy, it was flat, hot, and humid, and aside from the ocean there was really nothing there but a bunch of buildings. The agents never answered their phones. I remember sitting on a $500,000 condo deal with a buyer ready to go and the listing agent would not answer her phone to show. The broker did not answer. They did not answer email. They were in the business of doing nothing. That would actually become one of the driving factors that made me think about building voicefactoryai.com. If an agent is not going to answer their phone, they should have something that answers for them.
I lost everything in the pandemic. I went into a huge amount of debt, my company went under, and I was so broke that I went to live in Thailand and Malaysia for a few years, where you can get a 1,600 square foot high rise apartment for $800 a month. Between Thailand and Malaysia I was able to save enough money to fix my credit and make the debt go away. I was able to get business credit and launch a new business by myself, without paying someone 8% for business credit consulting services. I was able to build over $150,000 in business credit card limits coming from a 550 credit score.
I have always hated answering the phone. Making calls was one of the worst parts of the real estate job. I started using AI to help with my debt problems and that is how I started to learn it. I finally figured out that building an agent to answer my calls might help with my issues around the phone, and it did. Then I decided to take that idea further and extend it into real estate, building a product that real estate agents could use to never miss a lead, to follow up automatically, and to have a more automated system so they could show more places and close more deals. That product is voicefactoryai.com.
Today I live in the Canary Islands, a place I have always wanted to live. It is a very beautiful place and I am very blessed to be here and to have what I have. But it was not easy, and you have to keep on top of it every single day.
Great, so let’s talk business. Can you tell our readers more about what you do and what you think sets you apart from others?
voicefactoryai.com is a done-for-you AI voice agent service built specifically for real estate agents. We build, configure, and manage AI voice agents that answer calls, qualify leads, follow up automatically, and feed everything directly into your CRM so nothing falls through the cracks.
Real estate agents lose deals because they cannot answer every call, cannot follow up with every lead fast enough, and cannot be available around the clock. voicefactoryai.com solves all three of those problems at once. Our inbound agents answer calls 24 hours a day, seven days a week, in any language, qualify the caller, collect their information, and push everything directly into your CRM in real time. Our outbound agents proactively contact leads that have gone cold, keep your pipeline warm, and re-engage prospects you may not have had time to call back.
What sets voicefactoryai.com apart is the depth of integration and the level of customization. We connect to Salesforce, HubSpot, Follow Up Boss, and virtually any other CRM through thousands of available integrations. We connect to Google Calendar, Calendly, and Cal.com so your agent can check availability and book appointments directly inside a natural voice conversation. We connect to Slack so your team gets notified in real time. We connect to WhatsApp and SMS so your agent can reach leads on whatever channel they actually use. We connect to DocuSign so a conversation can end with a signed agreement. We connect to Stripe so your agent can handle payments. Through Zapier alone, voicefactoryai.com can connect to over 8,000 applications, meaning if your business runs on it, we can probably plug into it.
One of the most powerful features we offer is voice cloning. With voicefactoryai.com, you can clone your own voice so your AI agent sounds exactly like you, not a generic robot. Your leads hear a familiar, human voice answering their call at 2 in the morning, following up on a Saturday, or calling back the lead you never had time to reach. Proper disclosure that it is an AI assistant is included as required in many states and countries, but the experience for the caller is seamless and personal in a way that generic AI simply cannot replicate.
We also support over 70 languages, meaning voicefactoryai.com is not just a tool for English speaking markets. If you work with international buyers, multilingual communities, or global investors, your agent speaks their language natively.
The bottom line is that voicefactoryai.com gives real estate agents a tireless, intelligent, fully integrated voice presence that works around the clock so you can focus on what you actually do best, which is closing deals.
Any big plans?
The future of voicefactoryai.com is expansion in every direction. We are actively building out integrations with more CRM platforms so that no agent is left out regardless of what system they are already using. We are developing more specialized agents for different real estate niches, from luxury residential to commercial to international buyers, each one tuned to the specific language and workflow of that market.
The multilingual capability of voicefactoryai.com is something we are particularly excited about. Real estate is a global business and we see enormous opportunity in serving agents who work with international buyers, expat communities, and markets across Europe, Asia, and Latin America. An agent that can qualify a Mandarin speaking buyer at midnight without a human on the other end is not a luxury, it is a competitive advantage, and we intend to bring that to markets that have not seen it yet.
Longer term, voicefactoryai.com is building toward a white label model so that brokerages and real estate teams can offer this technology under their own brand to their agents. We also plan to grow the team and expand our done-for-you service offering so that every client gets a fully managed experience from setup through ongoing optimization.
The honest version of our future plan is simple: build something that works so well that it speaks for itself, and let the results do the selling. The technology is there. The integrations are there. Now it is about putting it in the hands of the agents who need it most.
Contact Info:
- Website: https://Www.Voicefactoryai.com
- Instagram: https://Instagram.com/itschristopherrobert
