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Where are smart people getting it totally wrong today?

Shenise Truesdell

Easy. They underestimate the power of social skills and grace. You can have three degrees, a corner office, and a résumé that sparkles, but if you cannot treat people with kindness or resolve a grievance without turning it into World War III, you are getting it wrong. Too many brilliant minds forget that customer retention, respect, and relationships are not driven by IQ alone. Read more >>>

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