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Exploring Life & Business with Melissa Castro of M.E.D. Expeditors

Today we’d like to introduce you to Melissa Castro.

Hi Melissa, so excited to have you with us today. What can you tell us about your story?
M.E.D. Expeditors has always been a woman-owned business. My deceased mother Maria Elena Delgado and I started running permits 24 years ago when I was only 14 years old. I started running permits because my high school had a double-shift schedule that gave me the flexibility to work from morning to 2 pm. Between both of us, we were able to build a reputation and a prestigious company. After high school, I got married, had a daughter, and started pursuing my psychology graduate degree.

At this point, my mother kept growing with all of her hard work and dedication. M.E.D. officially became one of her babies and I was completely invested in my career.

In September of 2020, my world stopped with the accidental and unexpected passing of my young mother. The day after her funeral, I knew that I had to continue her legacy…

Seeing the outpouring and support of all her clients and friends and knowing how much my mother loved this company gave me the strength and courage as a single mother of two to abandon my Behavioral and I/O Psychology career to keep M.E.D. Expeditors alive.

I’m not going to lie… It’s been a hard and challenging path. I ultimately had to restructure the company and for the past 2 years, I have worked an endless amount of hours—my vision for M.E.D. Expeditors was big and I’m the type of person that won’t sleep until my goals are accomplished. I took over during the pandemic and we have celebrated an abundance of growth and success. On June 6th, 2022 we went Nationwide! Increased our clientele by 300%, hired new employees, moved to a new office, implemented a new system, and doubled our revenue. Even more, became a GEM investor for the Coral Gables Chamber of Commerce, part of the Board of Directors, and recently got awarded the “2022 Shinning Star”. I love what I do and I’m proud to say that Permitting is our passion. But I’m most proud of how involved we are with our community and the passion that we have for our city and the safety of the citizens.

What sets us apart from others:
Is the amount of years that we have been in the business. We have processed thousands of projects throughout Florida. We are highly experienced in small home projects to retail projects in the construction industry for the top Fortune 500 Retailers. Our main service is to time effectively process building permits or licenses, providing top-tier quality customer service for each project. The first thing we do is listen to our client’s needs. Shortly after, provide them a game plan after researching and analyzing their permitting/violation concerns. We keep constant communication with our clients and provide daily customized updates while offering individualized attention.

I’m a great believer in making my team feel appreciated and respected as professionals. I listen to our employees’ concerns and integrate their ideas into new projects while showing them recognition. I know that happy employees equal an improved work environment, providing better financial results. Therefore, I have established a company culture in which the team has shared values, goals, professionalism, and attitude toward our clients. We prioritize our employee’s Quality of life by offering a safe work environment, competitive salaries, job security, flexibility, and appropriate working hours.

I’m sure you wouldn’t say it’s been obstacle free, but so far would you say the journey have been a fairly smooth road?
Taking over after my mother’s passing was very challenging, emotionally and physically. The day after her passing I showed up at the office to offer confidence and assurance to the employees and clients. Moreover, entering a different field of work after 12 years of practicing in the Psychology field was hard and overwhelming.

As you know, we’re big fans of M.E.D. Expeditors, inc. . For our readers who might not be as familiar what can you tell them about the brand?
MED Expeditors, Inc. has processed thousands of projects throughout Florida. We are highly experienced in small home projects to retail projects in the construction industry for the top Fortune 500 Retailers. Our main service is to time effectively process building permits or licenses, providing top-tier quality customer service for each project. The first thing we do is listen to our client’s needs. Shortly after, provide them a game plan after researching and analyzing their permitting/violation concerns. We keep constant communication with our clients and provide daily customized updates while offering individualized attention.

Over the years, we have established high-profile clientele. We have been involved with “The Plaza” from the very beginning. We are also the exclusive expeditors for “The Shops at Merrick Park” and the expansion of “The Shops of Bal Harbour”. We are the Expeditors for “The Marker’s Grove Isles” project since 2014. The latest and most outstanding accomplishment on 6/6/22: began offering our permitting services NATIONWIDE.

M.E.D has established a company culture in which the team has shared values, goals, professionalism, and attitude toward our clients. We prioritize our employee’s Quality of life by offering a safe work environment, competitive salaries, job security, flexibility, and appropriate working hours.

M.E.D. also puts together “Team Bondings” every 6- 8 weeks. Furthermore, focuses on delivering descriptive praise to increase the likelihood of desirable work behaviors occurring in the work field.

M.E.D. is a great believer in making her team feel appreciated and respected as professionals. We listen to our employees’ concerns and integrate their ideas into new projects while showing them recognition.

Alright so before we go can you talk to us a bit about how people can work with you, collaborate with you or support you?
We are a part of the Coral Gables Chamber, South Chamber, Coconut Grove Chamber, Miami Woman That Rock, and Coral Gables Woman Club… you could always find us through email, a phone call, or just by walking into our office.

https://www.instagram.com/medexpeditors/

Contact Info:

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