Today we’d like to introduce you to Janeen Brown.
Janeen, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
Well, my first business I started was a corporate concierge company, which provides concierge services to employees. One of our customers requested balloon decor for an event and we were having a tough time sourcing a company that could do what was being asked. I contacted my Assistant to let her know, we would need to figure out how to complete this particular request. We started watching balloon garland tutorials on Youtube and the rest was history. The same day, I registered Balloon Haus in Toronto, spent a week watching tutorials, hired employees, trained them and now we are on our third location. Funny enough, I had no intentions of opening up a store in South Florida but my partner suggested we make this happen. I completed the competitive analysis and here we are today.
We’re always bombarded by how great it is to pursue your passion, etc. – but we’ve spoken with enough people to know that it’s not always easy. Overall, would you say things have been easy for you?
No, a successful business will never be a smooth road. I’ve had many struggles – as I’m one to commit to excellence in all things that I do. However, one of my stores, I’ve been having a hard time finding good employees for. This has taught me that most people care only about getting paid rather than the actual job. I’ve had struggles with employees not completing jobs as they should, showing up late to an event, not showing up at all, taking long to respond to emails, etc. Finding the right employees are crucial to a company’s success. For me, I’ve struggled with remembering to complete tax forms on time, making sure all of the admin work is up to date, etc. One of my biggest struggles has been having to explain to customers that we DO NOT discount our services, we are not a party city and cannot provide party city prices.Yes, we may just be a “balloon company” to some but in my mind we are bigger than that. We are not your regular home-based balloon company; there are employees, stores, inventory offices, etc.
We’d love to hear more about your work.
We provide balloon decor and services which include balloon installations, bundles, and some party decor. We are well known for our garlands and how impressive the finished product looks. I think I’m most proud of our growth and the creativity behind the brand. We do things many are scared to or wouldn’t even think to do. We are not your regular balloon store. We provide consultations to ensure your balloon party decor comes out how you want, if we have to spend hours on end to discuss your idea, we will do so. We try to fit everything into the budget you have for your event. We also ensure excellent customer service.
What were you like growing up?
I’ve always been an introvert and quite anti-social. I spent a lot of time alone, teaching myself something or reading. I’ve always admired the way my father was and always tried to mimic his values and make him proud.
Contact Info:
- Website: www.shopballoonhaus.com
- Phone: 305.239.4489
- Email: fortlauderdale@shopballoonhaus.com
- Instagram: balloonhausinc
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