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Meet Tony Matthews of Love Hate Hotels

Today we’d like to introduce you to Tony Matthews.

Tony, can you briefly walk us through your story – how you started and how you got to where you are today.
After graduating from college, I somehow stumbled into the lovely hotel industry, initially as a part-time job while I built my real estate career in Southern Maryland. I ended up really enjoying it and getting promoted to management within three months of starting at the Front Desk.

From this point, there was no looking back. I was sucked into the ever-loving hotel industry and stuck in its grasp. I ended up working in the industry for over ten years, including employment with nine different major hotel management companies, two hospitality staffing companies, and a vacation club. With these companies, I compiled knowledge and expertise of select and full-service hotels, condo-hotels, timeshares, vacation clubs, and sales office processes. I worked at hotels with rural, city, and beach surroundings, and mastered positions in valet, concierge, guest services, front office management, sales administration, sales management, and business development. I gained experience closing down a hotel, opening one, & managing the staffing of entire hotels. Along the way, the hotel business brought me down to Florida, and eventually to the historic hotel city of Miami.

Over the course of my career in the hotel industry, I learned that the love/hate relationship working in the industry was all too common. So much so that I decided to put my personal experience on paper and write a book on it. In the summer of 2019, I published Love Hate Hotels, and started my own hotel headhunting, consulting, & influencing company, called Love Hate Hotels, Inc. I have also been administering @LoveHateHotels across all social media platforms (mostly Instagram). I am currently writing the sequel, Love Hate Hotels: Late Check-Out.

Has it been a smooth road?
Well, as you would assume judging by the “Hate” portion of my book title, it was definitely not a smooth road. The hotel industry struggles with a reputation in paying poorly and overworking associates, all while taking heat from customers on a daily basis. It definitely forces you to grow thick skin! Just like that famous saying, “What doesn’t kill you makes you stronger.”

Please tell us about Love Hate Hotels.
So Love Hate Hotels, Inc. is basically everything hotel-related. It obviously includes my book, some hotel memorabilia, and social media content (hotel memes, news, and love/hate posts), but it all filters to hotel headhunting, consulting, and influencing. Having a huge following from the aforementioned, it offers me a huge database and reputation in the industry to be able to assist both hoteliers and hotels. I make it my goal to take what I learned in the hotel and staffing industry to assist others get great jobs in the industry. I help hotels correct what they may be doing wrong internally and externally. Lastly, I help hotels promote and stand-out among a sea of hotels.

Is our city a good place to do what you do?
Although my services spread worldwide, Miami is a MECCA of hotels and anything hospitality related, similar to a Vegas, Orlando, Dubai, etc. I think what sets Miami apart though is the history of hotels here. From celebrity stays to drug history to art deco design, it’s hard to compare any other city in the world to Miami as far as hotels. Florida International University’s (FIU) hospitality program is constantly ranking number one in the country. Florida Atlantic University (FAU), which is just north of Miami, even just offered an incredible and FREE hospitality and tourism certificate during the Covid-19 pandemic. The Greater Miami and the Beaches Hotel Association (GMBHA) and Greater Miami Convention & Visitors Bureau (GMCVB) are reason alone enough to have a career in Miami in the hotel biz!


  • Love Hate Hotels eBook (Amazon) – $9.99
  • Love Hate Hotels Paperback (Amazon) – $17.99
  • #HotelierStrong Bandanas, Shirts, Bags, & More (Spreadshirt) – $14.99+

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