Today we’d like to introduce you to Kristin Nelson.
Kristin, let’s start with your story. We’d love to hear how you got started and how the journey has been so far.
Gramercy Salon opened in Mizner Park, Boca Raton, two years ago by owner, Kristin Nelson. Kristin was raised in Minneapolis and was fortunate to be trained by the family members of Horst Rechelbacher, the founder of AVEDA. There she learned the importance of delivering high-end, careful services and also the importance of a corporate culture that cares about their team-members and the community around them.
Most recently Kristin spent time working in sales and education management for Bumble and bumble. While living in South Florida, she recognized most salons lacked a training program that focused on teaching communication and tailoring hair services to the client’s unique hair needs. Recognizing that every client’s hair is as unique as their life story, is a fundamental belief of the team at Gramercy Salon.
Gramercy Salon is named Gramercy for the 14th century English term meaning “a great surprise and gratitude’ due to the British butchering the French term “Grande Merci”, meaning ‘Thank You Very Much’. Kristin chose this term, because she believes most of the wonderful people and things in her life have come from practicing gratitude in her daily life.
Overall, has it been relatively smooth? If not, what were some of the struggles along the way?
The biggest challenge was opening Gramercy from scratch, in the high-end rent district of Mizner Park. I did not know any of my team or clients when I opened my 15 chair salon, it took time and hardwork to find the right team, and the right clients. After two years, I am proud to lead a company of 22 wonderful people, who take care of 1,700 clients a month.
I think the best way I overcame the challenge was to always have more people than I thought I would need, so the business is always ready to grow. I constantly interview to look for more talented, good hearted people, because a salon can never have too many of them. Then I do training, education and coaching all the time. This is the way I manage my salon.
Please tell us about Gramercy Salon.
At Gramercy Salon we work as a team. We have an environment where we support one another. We call ourselves the Gramsquad. The most common compliment we receive is that we all get along, and the energy of the salon seems happy and easy-going. We are honest with clients and really try to respect their desires on how to look, how much time they have, and what they want to spend on their look. We have different levels of stylists to accommodate budget, so most people can find a stylist that they love that will be perfect for the way they want to have their hair experience. So we try to be accommodating and deliver on the hair transformation they desire!
If you had to go back in time and start over, would you have done anything differently?
It took me time to cultivate the right retail offerings for the unique circumstances South Floridians put their hair through. Meaning we have harsh water, sun damage and damage from hot tools in this area. At first I underestimated how much the clients needed really conditioning products to make their hair feel like hair again. It took almost two years, but I finally feel like I have all the products and supplies our team needs to make sure the hair feels and looks healthy. We really pride our selves in making the right suggestions so that our clients hair is healthy!
- Female Haircuts range from $45 to $85
- Men’s Haircuts range from $35 to $55
- Single Process Hair Color ranges from $65 to $95 (Includes blow-dry)
- Balayage ranges form $150 to $250 (includes blow-dry)
- Address: Gramercy Salon
444 Plaza Real
Boca Raton, FL 33432
- Website: https://www.gramercyhairsalon.com/
- Phone: 561-600-9594
- Email: firstname.lastname@example.org
- Instagram: https://www.instagram.com/gramercy_salon/
- Facebook: https://www.facebook.com/gramercysalon/
- Twitter: https://www.twitter.com/gramercy_salon
- Yelp: https://www.yelp.com/biz/gramercy-salon-an-aveda-lifestyle-salon-boca-raton
Coley Glick and Christina Versace