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Meet Katherine Oliveras of Amador Group

Today we’d like to introduce you to Katherine Oliveras.

So, before we jump into specific questions about the business, why don’t you give us some details about you and your story.
I was working an office job in Doral while living in Homestead. I was needed in the office every morning at 7:00 AM which meant leaving my home at 5:45 every morning to barely get there in time. My work day would typically end at 4 PM, however, the traffic coming home would typically have me arrive at my kids around 6. It was 2 hours of commuting home when more work could have been done in the office. So I would leave at 5:30 and get home after 7 PM. There were many missed parent-teacher meetings, baseball practices, and other activities that my children enjoyed that I just didn’t have the heart to not have them participate in.

Luckily my husband was in outside sales and he had the flexibility to chauffeur the kids back and forth. What else what we to do? I needed to make a living in order to pay for rent, cars, food, clothes, etc., but I was missing important parts of my kid’s lives and my health was deteriorating with all the stress of a 9-5 (or 7-7) job. I ended up being admitted to the hospital with brain aneurysms for almost 2 weeks and that is when I decided to start Amador Group. A friend of mine was already working for Arise as a phone agent and I decided to do the same and work from home.

I then realized, that I am not the only one who would benefit from working from home. There had to be others with a similar situation who also needed to earn money for their families. I then created a system that allows me to watch my daughter’s softball games AND have agents working under my umbrella earning me money. I am now making money while helping others provide for their families. There are 10 agents under the Amador Group umbrella with more in training right now.

Great, so let’s dig a little deeper into the story – has it been an easy path overall and if not, what were the challenges you’ve had to overcome?
It most definitely hasn’t been smooth. I am the numbers person in my partnership with Willie (my husband). Willie is the marketing guru who is always coming up with ideas on how to promote the business further. Willie had developed health problems in the past couple of years which has limited his ability to do certain things. We don’t have the type of budget where we can hire a marketing company so we have to do everything ourselves.

As with every new business, working capital has been practically non-existent but we have made do the best we could with what we had. Our first full year of business has had it’s ups and downs but we are now seeing the light at the end of the tunnel.

Amador Group – what should we know? What do you guys do best? What sets you apart from the competition?
We operate micro call centers all over the country. We hire agents to take customer service calls for Fortune 500 Companies. We are an independent business (IB) contracted by Arise located in Broward County to hire individuals to handle these customer service calls. Once in a while, a client would ask for sales minded calls, but they are mostly customer service.

We pride ourselves on the fact that we have been labeled as a Bronze Level IB with arise for the past 6 months and are looking forward to advancing to Silver Level IB within the next few months. This means that our IB has one of the lowest turnover rates while maintaining some of the highest levels of customer satisfaction within Arise. It has taken most other IB’s years to accomplish Bronze or Silver. I feel what sets us apart is the employee 1st model. We feel that if we take good care of our subcontractors then our subcontractors will perform their best for us.

What moment in your career do you look back most fondly on?
I am especially proud of getting my time back. I am proud to be able to show up to all my daughter’s practices and games.I am proud to be able to spend the time needed to raise a family the right way. I am able to provide for my children, spend time with my husband and also have time and money for mani-pedis.

I am proud to be able to think about something or desire something and it comes to fruition. We can’t exactly afford to go on vacation every other month, but we have the ability to spend time with one another.

Pricing:

  • Certification typically costs between $19.99-$149.00 (depends on client)
  • $19.75 Arise fee per pay period
  • 10% or $25 (whichever is less) Amador Group Admin Fee per pay period

Contact Info:


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